Privacy Policy

This Privacy Policy explains how I XIN GLOBAL SMART INTERCONNECTION TECHNOLOGY CO., LIMITED collects, uses, and protects personal information when you use our Services.

1. Information we collect

Account details (name, email, phone), order and payment records, device/eSIM identifiers needed for provisioning, usage related to connectivity support, and technical logs (IP, browser) for security and diagnostics.

2. How we use information

We use data to provide eSIM plans, process payments, deliver QR/activation details, offer customer support, prevent fraud, improve the product, and meet legal obligations.

3. Sharing

We may share data with payment processors, connectivity/supply partners required to deliver your plan, and providers who host or support I XIN GLOBAL SMART INTERCONNECTION TECHNOLOGY CO., LIMITED infrastructure — only as needed to operate the Services.

4. Retention & security

We retain information as long as needed for the purposes above or as required by law, and apply reasonable technical and organizational safeguards.

5. Your choices

You may request access, correction, or deletion of personal data where applicable by contacting support@lucklink.hk. Some requests may be limited by legal or operational requirements.

6. Contact

Privacy inquiries: support@lucklink.hk